[image// text reading “End your free trial You still have 29 remaining days in your free trial. Once you cancel, you will lose access to the apps in your free trial.” with a button that says cancel trial]
did i say mildly infuriating? i meant rage inducing. companies that don’t let you cancel recurring billing at the end of the trial who hurt you? stop making me remember to go in at the 28th day to cancel…
yes, it is adobe. shocker.
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I use virtual credit cards from privacy.com. for trials I set a $1 limit and forget about it. It’s pretty useful for legitimate subscriptions too, since I can pause or end them just by pausing the card.
Well, the point of this is a lot of suckers forget about cancelling and it makes Adobe a lot of money.
I don’t know where, but I read that subscription services make a lot of money from people that are paying for it but not using it, or barely using it. I guess the “free trial” is the tasty carrot dangling at the end of the stick to attract new “customers” to this fair and honorable practice of “product as a service”.
Story time:
I worked for an insurance company a long time ago. We sold insurance for 1, 2 or 3 years, and each year we would prompt the user to extend.
At some point we changed to a yearly subscription that you could cancel at any time and even get a prorated refund. This made us substantially more money because far more people would forget to cancel their subscription than there were people committing or extending to 3 year insurance. So the number of users reaching the max of 3 years increased.
