Ordered 500 units from my moulding factory however they failed to update the invoice with their new bank details.

After I paid they told me of their mistake and to wait for the bounce. It cost me $120 and they dont seem to care.

How would you approach this? Keep in mind they have my mould that cost a lot of money so I cant exactly shop around.

  • Level_Chapter9105@alien.topBEnglish
    1·
    1 year ago

    Ask politely for reimbursement as a goodwill gesture, taking into consideration your long-term working relationship.

    If they’re chilled about getting your payment late, I imagine they wouldn’t be too bothered about $120.

    • horendus@alien.topOPBEnglish
      1·
      1 year ago

      Ill ask them to reduce the cost of the order to compensate at least partially

  • tpf52@alien.topBEnglish
    1·
    1 year ago

    Send them the payment minus $120 and send them proof of the fees separately.