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Toronto police confirmed they did not receive help from Uber. Instead, spokesperson Stephanie Sayer says officers were otherwise able to reach the driver.

“The driver was unaware that the child was still in the vehicle,” Sayer said in an email. “When officers arrived, the child was found in good health. Paramedics were called as a precaution.”

Julia says it took about an hour and a half for police to find her five-year-old. Officers then drove Julia to her daughter who was “unharmed but in hysterics.” Police found the girl and the driver about 20 kilometres away from her boyfriend’s house in the city’s north end.

Julia’s boyfriend later received a $10 credit from Uber, which she considers “a massive slap in the face.”