• Goretantath@lemm.ee
    link
    fedilink
    English
    arrow-up
    6
    arrow-down
    1
    ·
    15 hours ago

    The customer service rep is the face of the company, customers are SUPPOSED to complain to them since thats their job.

    • ArcaneSlime@lemmy.dbzer0.com
      link
      fedilink
      arrow-up
      1
      arrow-down
      1
      ·
      2 hours ago

      Uhhhh how 'bout no.

      I used to deliver pizza, occasionally someone would open their door and start complaining to me about our (pretty damn low, actually) prices. Like I fucking set them. Like I’m going to say “yes $15 is a lot for a 16in two topping, here, take it for free, I’ll pay for it out of my own pocket.” Nah. You saw the price on the menu, we repeated your total before we even stretched your dough, now you wanna complain to the driver when I show up? You can go fuck yourself, call little goddamn ceasers.

      Best part is, our owner’s wife was the manager and ran phones, and you want to complain to the driver? It’s because you know this complaint is bullshit, isn’t it?

    • PunnyName@lemmy.world
      link
      fedilink
      arrow-up
      2
      ·
      10 hours ago

      Kinda. There’s usually a complaint department.

      But bitching / threatening the worker - who is ringing up your purchase - about something that they specifically cannot control, and making their day worse? That’s an asshole problem that needs plugging.