Does anyone have experience with Shokz customer service? I had a pair of their OpenRun Pro bone conducting headphones that stopped working around 3 months ago. It was well within the warranty period.

I sent them in and I’ve gotten the run-around ever since. They said that a new set would be shipped shortly. I wait a few days or a week and email them. They’re very sorry but they are having problems with their order system. The new set will be shipped soon. Rinse and repeat. At least a dozen times. No actual information; bland, stock assurances.

I don’t believe them that they have not been able to fulfill any orders for the last three months. It doesn’t seem like there is any good reason for the delay. It feels intentional for whatever reason and it feels like I’m just out the cash and will not get a new headset.

Does anyone have any insight? As it stands in my mind, Shokz is a garbage company that I will not use again. But the headset was quite nice while it actually worked.

  • abnormal_human@alien.topBEnglish
    1·
    1 year ago

    I had a pair fail last year. They sucked balls at communication, but about 2wks after first contact a new pair showed up in the mail. I didn’t even know they’d shipped it, it just happened.

  • wakisan2@alien.topBEnglish
    1·
    1 year ago

    My OpenFit’s died within two hours of the marathon I was running last week. That’s obviously way below the expected battery life. Been emailing customer service nonstop and getting no replies. Shokz seems like a garbage company.