Late October I ordered “open box” Focal Bathys advertised as “like new”. I was severely disappointed when they arrived and appeared to have been someone’s daily driver for 364 days then returned within the 365 day return window.
I reached out to customer support and they said they were sending me out a “new” pair. I assumed this meant they were sending another set of open box headphones and was okay with that, it’s what I ordered.
Fast forward to today, the second pair arrive. They sent me a brand new set of focal Bathys still in the original shrink wrapped box. Was totally not expecting that and I’m beyond stoked about it. Paid $550 for open box head phones and ended up with a brand new pair at the end of the day. 10/10 customer service.
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Sorry to hear about the original package! Our warehouse team inspects, tests and cleans all of our open-box items and if it doesn’t meet our like-new standards, its not supposed to be sold on the website (sold elsewhere).
Looks like this one slipped through the cracks but happy to hear our team was able to make it right :)