Aside from the lousy speakers and the occasional bounce keys, I have to say the Lemur Pro may be my favorite laptop I have owned (I used MacBook Pros for a long time).
I ended up switching to Arch with KDE, but hardware-wise it’s a solid machine. And I appreciate the technical support I’ve received (minor issues). I love the battery life on this thing.
I also appreciate: easy to swap SSDs, easily replaced battery, a keyboard and track pad that work just fine, and again: tech support. I know some people who have issues with sleep on Lenovo laptops running Linux; this has absolutely never been an issue on the Lemur Pro. Works perfectly for me.
I’ll probably run this thing for another three years.
My only, slight apprehension before getting S76 laptops is that I’m based in Europe, and I’m not sure what sort of support I’ll get if I needed one.
On the other hand, support for ‘commercial’ laptops is already pretty lousy where I live (apart form Macs I suppose, but I’ll never buy a Mac), so maybe I should just buy it and not worry about support much.
I can’t comment on that at all. I am in the US.
All I can say is that System 76 support for me has been very good. Never need to use a phone; just use their support web site and they have been on top of every (minor) issue I have had. And I mean minor: wifi card went south, needed a new battery, and I need to stop opening this thing in my living room: I’ve lost screws. Also, the left CTRL key cracked. They addressed all that silliness rather quickly.
I very very much appreciate their support of right-to-repair. I look forward to the day System76 releases their own laptop (the laptops they sell are essentially Clevo. I won’t complain, tho, because this thing works very well)
I ended up switching to Arch with KDE. But I think out-of-the-box a System76 laptop running their customized GNOME is just fine.
I have not tried to run Linux on a lot of laptops, but it seems to me the most common complaint is suspend. I have never, ever had an issue with suspend on the Lemur Pro. I close the laptop, and it suspends. Every single time.
And I love the battery life.
My only complaint: the speakers are atrocious. But I don’t much care as I use bluetooth or I Chromecast. Not a big deal.
I just think the company does a good job. Perfect? Nah, nobody is perfect. But I think they have a vision and I’m happy with what that vision is.