Hi guys, so I’m starting to panic a bit. I ordered an aqua terra on chrono24 from a professional dealer with over 3k reviews. I chose EMS for shipping. Fast forward 2 days the tracking the item is stuck in japan customs. I wrote to the seller they answered that they called japan post and that they cant help any further.

Has this ever happened to anyone

I have put a screenshot of the tracking id

  • PeevesTheGhoul@alien.topBEnglish
    1·
    1 year ago

    I work in shipping and ship to Japan every week. Japanese/chinese customs agents are pretty strict and will look closely the more expensive an item is. I wouldn’t worry about it for now unless it gets seized.

      • PeevesTheGhoul@alien.topBEnglish
        1·
        1 year ago

        If the seller didn’t fill out the forms correctly the agents will give them time to resubmit. I would look for Chrono24s policy on refunds on this matter just in case.

        • Diligent_Fig_9852@alien.topOPBEnglish
          1·
          1 year ago

          Ok so The seller says they called japan post and the agent told them that there is nothing wrong with the parcel. Anyways ill wait another 24 hours. Hopefully there will be movement tomorrow