I can’t help myself to think that nowadays, products UX/UI level is so high, that even for B2B products, people have expectations.
I would certainly not use a product that looks and feels crappy even if it solves my needs.
I could possibly don’t see how it solves my needs if it does it in a crappy way too.
What are your thoughts?
It should LOOK but also FEEL great, there is nothing worst than a broken experience :)
The onboarding must be nailed straight of the bat
You must not have a lot of experience in the real world. Go look at servicenow, a well established, decades old billion dollar saas and tell me that is a great ui/ux experience. It solves a problem so it negates the two things you think are absolutely required.
In reading this post, I’m getting the idea that just maybe you have no clue what you are talking about.