Just a heads-up, in case anyone is considering buying any headphones from Drop - DON’T!!!

I purchased a PC38X from Drop.com, which are now defective due to a manufacturing defect, and they are refusing to honour the warranty, within the approved period.

So far the excuses they have come up with have been:

  1. try these fixes (which I already tried - they never bothered to properly read my email)

  2. your item is not in the warranty period (it absolutely is, and their dates in their email confirmed this)

  3. ok, fine, it’s in warranty, but it’s out of stock now (absolute lie, the item is ‘available’, ‘in stock’, and ‘ready to ship’ - I had a friend put in an order out of curiosity, and it went through with no issues

  4. how about you take $15-$20 instead and piss off?

I have attached the conversation with them to this post, and images showing the item (a) is in warranty and (b) is in stock, and their horrible reply.

Just a thought for anyone considering a Drop.com purchase - they are REFUSING to honor valid warranties. Stay safe out there everyone.

https://imgur.com/a/oUxkNdn

  • HotRoderX@alien.topBEnglish
    2·
    1 year ago

    Basically you used click bait tittle and are throwing a fit, because you bought something from another country. “Yes United States isn’t Canada” Don’t like how the company is handling it.

    Then next time buy something locally that way you can go in and physically demand a new product. Then when they refuse and give you a refund. Then you can throw your tantrum in person.

    • BriareusD@alien.topOPBEnglish
      1·
      1 year ago

      Their standard warranty applies in Canada. If they refuse to honor it because of that, it’s simple… they shouldn’t sell outside the U.S.

    • Solbokov@alien.topBEnglish
      1·
      1 year ago

      I absolutely will not consider “honoring warranty” when they tried to SCAM the OP with the false claims that the product isn’t under warranty. At the end they kind of did - but with the initial conversation basically ends the conversation about how they honor the warranty. They don’t.

  • AppleCartAgent@alien.topBEnglish
    1·
    1 year ago

    Running into the same issue.m, sans headphones (mic is not working. Less than 6 months of use.) I won’t ever be buying from Drop again. It’s the second time I’ve had issues with them.

  • ultimategamer221@alien.topBEnglish
    1·
    1 year ago

    I bought my 58x jubilees from them years ago. They’ve been through hell and back and still work like a dream. If they would’ve gone out during the warranty period i and most people would be alright with a refund. I dont see an issue here your being a drama queen. This is the risk you assume when you buy things internationally of course they arent gonna refund customs and vat lol. If you’ve got a problem with how they handle warranties take it to a headphone repair shop and pay for the repairs.

  • stevenkx2@alien.topBEnglish
    1·
    1 year ago

    Well many products say manufacturers warranty included you can get in touch with epos and they will likely give you a different solution to your inquiry, maybe one that you’ll actually like, I bought a pair of 99 noirs and the Customer service from meze más excellent on every aspect, maybe epos will replace them with a similar product like meze did for me, no cost.

  • librarynote@alien.topBEnglish
    1·
    1 year ago

    Imagine going into this deal expecting drop to pay an additional $100 if something went wrong with the headphones.

    • BriareusD@alien.topOPBEnglish
      1·
      1 year ago

      The extended warranty of 3 years only applies to the US. The 2 year warranty is standard to anywhere they ship/sell the product. I expect them to honor the warranty terms that they and I agreed upon on purchase. Those terms state replacement for a defective product if it’s in warranty.

  • Aesthete18@alien.topBEnglish
    1·
    1 year ago

    This headset isn’t it. I recommend getting the refund and getting something else.

    It’s average in every way and has a killer clamp. Took like a year to loosen up. Idk how every reviewer was singing praises about this headset

  • Rhoogar@alien.topBEnglish
    1·
    1 year ago

    They are honouring the warranty and offering you a full refund, it’s not their fault that you ordered from a country that would imply paying customs fees for the item upon arrival.

  • Quimerinhaa@alien.topBEnglish
    1·
    1 year ago

    Seems fair to me, they offered a full refund. Yeah it would be nice if they also refunded the shipping costs but you can’t expect them or any storefront to pay for customs.

  • CogSci2022@alien.topBEnglish
    1·
    1 year ago

    They are offering a full refund with a prepaid shipping label. What’s wrong with that?

  • SmartOpinion69@alien.topBEnglish
    1·
    1 year ago

    just do Option B in your very last screenshot. at least you can just buy a brand new unit rather than sending it into the shop and getting it repaired