Over a decade ago, I pointed out that as Google kept trying to worm its way deeper into our lives, a key Achilles’ heel was its basically non-existent customer service and unwillingness to ev…
  • Syrc@lemmy.worldEnglish
    44·
    2 years ago

    a key Achilles’ heel was its basically non-existent customer service and unwillingness to ever engage constructively with users the company fucks over. At the time, I dubbed it Google’s “big, faceless, white monolith” problem, because that’s how it appears to many customers.

    Hey, sounds like pretty much every corporation in 2023!

    I hate so fucking much how little customer service companies are allowed to have.