I had some performance problems. Suddenly, steam deck lost about 60% of its performance in games. My troubleshooting didn’t help. After that, I contacted steam support. We were talking for about a week, but nothing helped, so they agreed to send me a replacement.
I have to say… The fresh vent smells even better than I remember.
They sent a full replacement after 1.5 years? Damn that’s some good support.
Because shit shouldn’t just break after 1.5 years
Apple will sell you a laptop with dead pixels on the screen and refuse to replace it unless a certain minimum number are dead. I was furious.
Wow, I’d expect that from a knock-off monitor company, but Apple? That’s crazy.
They mostly do that these days. Not many monitors have dead pixel policies.
I used to work for a company that made an ultra low budget android tablet. We had dead pixels on like 10% of them. Our LCD provider would tell us the same thing. Unless there are at least 3 dead pixels, they aren’t taking them back. We changed our LCD provider ASAP, but we sold probably 1-2K of those POSes. That’s probably 100-200 $50 tablets with dead pixels.
But at least our tablets were $50 pieces of trash, not $2000+ MacBooks.
I hope this was your reaction https://youtube.com/shorts/0fG5QzT5sKs?feature=share
I had a 3 day old Macbook Pro have the screen shatter when opening it. The store said it would be covered then the repair center said it would be $2000 which was only $600 less than the entire laptop. Took like 3 hours on the phone and finally the freaking store paid out the repair center. Thinkpads from now on lol
True but not all tech companies are so forgiving. Most laptops I get have their warranty expire after a year, and I doubt they’d replace anything without charging something.
I feel like “forgiving” isn’t quite the right word to be used to describe a company that makes shit that breaks after less than 2 years…
Is that a widespread problem with decks? I feel like for the most part they’re lasting ok. There’s always gonna be an occasional dud when manufacturing something, especially when it’s as complex as a computer.
This is anecdotal, but mine has been fine. Pretty great hardware IMO, especially for the first version of something.
Welcome to V1 of a brand new hardware platform.
You could always go with higher quality brands, like Tesla. https://www.notebookcheck.net/Tesla-car-reliability-lower-than-the-average-in-a-study-debut-as-Lexus-takes-top-spot.693018.0.html
Just kidding, let’s go with Apple’s two year average. https://www.computerworld.com/article/2752739/more-than-a-quarter-of-iphones-break-within-2-years.html
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Valve seems to be pretty consumer friendly. I also have a good experience with a faulty Index getting replaced.
We’re all getting nose cancer in about 2 years.
Then we can pick up a Steam Deck 2 and get double nose cancer. Fun times for all.
I need to request off work for Monday - my brother died of double nose cancer.
My joystick started squeaking after 14 months and the buttons started to register twice while pressed once. Steam support told me they are willing to fix it for like 200 USD, but no warranty after 1 year. It was a pleasant conversation but I hoped to get it fixed for free (I know its unreasonable after warranty) Glad to see they still making some exceptions. Good for you!
I decided to buy my own buttons and replace them for a fraction of the cost.
Mine is about half a year old and I still love the smell. Does anyone know what it is?
Thermal paste, perhaps?
