• Proton Mail@mastodon.social
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    1 year ago

    @LinkOpensChest_wav With regards to pop-ups, you can always exit them using the X button (or a similar option on the screen depending on the pop-up), after which they should no longer appear, if you don’t have your browser set to clear cache & cookies on each exit.

    We’ll make sure to forward your complaints to the appropriate team for future consideration.

      • Proton Mail@mastodon.social
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        1 year ago

        @LinkOpensChest_wav That doesn’t sound right – you have either experienced a rare issue or missed the exit option. Have you contacted out support team when you experienced this? If yes, could you please share your support ticket number? Otherwise, do you have a screenshot of this you can share? We’d like to make sure what happened, and improve the experience in the future.

        • Mario_Dies.wav@lemmy.dbzer0.com
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          1 year ago

          Here is the popup: https://i.ibb.co/7yqc8d1/proton-Copy.png

          This isn’t the place to discuss my issue or share my ticket number. I don’t link my Proton account with my Lemmy account. I heard back from customer support, and I replied to the email with all details on February 2. I haven’t heard back. The email I received ignored my issue and instead told me how to unsubscribe from emails.