Hello nice people,

I’ve been using NiceHash app for some time 5-6 years ago. (It was a simple app for mining cryptocurrency and you get paid in bitcoin on their wallet, then you could transfer bitcoin to another wallet.) It was working fine until they got hacked (or fooled us) and lost all crypto. Luckily I didn’t loose much like some guys did. I decided not to use the service anymore and I’m still receiving stupid e-mail newsletters. I tried to unsubscribe and It asks me for login, I know password, but don’t have 2fa anymore. Also I don’t have backup 16 words.

Now support told me that this is the only way and I feel ridiculous about taking selfie just to unsubscribe. Am I protected against this somehow? I live in Europe and I think Nicehash is located in neighbourhood.

And of course I never wanted to subscribe…and I don’t think I ever verified account with a document.

What are my options other than just filtering that shitty domain as spam?

edit: typo

  • betwixthewires@lemmy.basedcount.com
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    1 year ago

    A requirement beyond an email address to unsubscribe from an email newsletter is illegal in most western countries.

    What’s wrong with filtering their domain?

  • Eager Eagle@lemmy.world
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    1 year ago

    That looks like a proper request to disable 2FA. Their problem is requiring login to unsubscribe from newsletter emails, which is total BS.

    If support won’t take your email out of their list, just block the address / domain and move on, I guess.

    I wouldn’t give them any extra personal info after what happened.

    • Amju Wolf@pawb.social
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      1 year ago

      Additionally use any report functionality at your disposal, which may cause some mail providers to block them or cause them to offer proper opt out in the future.

      All marketing emails are supposed to have a simple opt out without needing anything other than your email address.

    • Pseu@kbin.social
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      1 year ago

      This is what I do when I can’t unsubscribe in a minute. No reason to waste time on this, it is a solved problem.

    • pianoplant@lemmy.world
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      1 year ago

      It’s probably not for marketing emails. They probably require login to disable account alerts. Imagine a threat actor gets access to your account, turns off transaction alerts so you aren’t notified, then transfers out all your crypto.

      I’m certain the marketing emails don’t require login to unsubscribe.

  • IgnacioM@lemmy.ml
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    1 year ago

    Unsubscribing and disabling 2FA seem like two different things.

  • pianoplant@lemmy.world
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    1 year ago

    Probably an unpopular opinion - but I actually think requesting overriding 2fa is a big deal and companies shouldn’t do that lightly. If I had a lot of money in crypto I would sure hope the exchange would scrutinize a request to turn off 2fa. And if op had saved their backup words they wouldn’t have been in this situation.

    Now requiring that to change an email subscription is not great, but again - turning off 2fa without the proper backup options should be difficult and scrutinized.

    • kevincox@lemmy.ml
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      1 year ago

      For bypassing 2fa this does seem reasonable. But anyone who can access the email address should have the permission to unsubscribe from messages.

      For example on my service there is the concept of a “primary email” which is the only one that can be used to reset the password. But even if you have lost the password and access to your primary email you can still unsubscribe any other email from notifications as long as you can show access to that particular email. You won’t regain access to the account but you can turn off emails.

      • jet@hackertalks.com
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        1 year ago

        For marketing emails I totally agree.

        For important account security and verification emails, no I don’t think that should be done without being able to log into the account.

        If somebody breaks into your email, they shouldn’t be able to compromise everything silently

        • kevincox@lemmy.ml
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          1 year ago

          This is a good point. Maybe you could have some sort of exit plan such as 3 emails confirming that you have been unsubscribed at 1d, 30d and 365d. This way if the email takeover is temporary then the user will eventually see a warning but there is still a finite amount of emails still to be received.

          It isn’t perfect, because an attacker could set up filters or something so that these aren’t noticed. But at this point the attacker could set up a filter to hide the regular account emails so it really isn’t any worse.

          • jet@hackertalks.com
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            1 year ago

            I think in most cases confirming you own the email should be sufficient to unsubscribe.

            In high security situations there should be a more extensive method, but it should still be possible. Perhaps the timed unsubscribe, i.e. a month of access. Or mailing a letter to the account holders address. (I.e. take 4 weeks to give the account holder time to opt out)

    • cordlesslamp@lemmy.today
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      1 year ago

      I actually made enough each month to pay rent for almost 2 years during the Covid pandemic (subtracted the energy bill).

  • icepuncher69@sh.itjust.works
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    1 year ago

    You should just block them. Otherwise try with ai generated images, i heard midjourney works really good. But if you wanna cause damage threat to sue them if they dont whant to unsubcribe. You can probably do it since you are on european union and they take this type of shit seriously afaik, probably could do something aboit the money you lost too if it turms out they where being fishy aboit it.

    • rambos@lemm.eeOP
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      1 year ago

      Thanks. Im not gonna sue them, but I might report that if I find the right address. Ill first wait for their response to my last email. Thx for input

  • iamak@infosec.pub
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    1 year ago

    If you really want to be keep using the service, get a non watermarked random guy’s pic (he must be holding something) from the internet, write what they want on a paper and edit the pic so that the guy is holding what you wrote. This might not work because of the personal ID requirement but trying it doesn’t hurt.

    They usually have a face detection algorithm running along with ocr and rarely check if this is a stock photo. I need to use Instagram to be in the loop. They blocked my account for using Barinsta so I did this and they unblocked it.

    • rambos@lemm.eeOP
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      1 year ago

      Hehe this made me laugh. Thank you!

      Your story is also about nicehash? I might do that if I manage to digure out that pic. I will try

  • wAkawAka@lemmy.world
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    1 year ago

    Don’t send any data that you haven’t sent already! Just block 'em f out, feels so nice :D Or they’ll demand a nude selfie next time!

  • jet@hackertalks.com
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    1 year ago

    I can’t speak for Europe, but a certified letter saying in no uncertain terms that you don’t wish to be contacted again, sent to their legal department should carry the day.

    If you have a lawyer friend, bonus points for saying all future correspondence must go through your legal representative, and no other methods (email, phone, sms) are welcome. I believe that notice carries legs in the US.

    In europe I suspect the GDPR should let you get all your data, and account removed without jumping through their hoops.

  • Extras@lemmy.today
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    1 year ago

    If its just to verify does that mean they already have the information on record, like their picture? If not whats stopping someone from using someone elses picture and photo editing in the requirements?

    • rambos@lemm.eeOP
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      1 year ago

      They dont have a picture, but they have some information, probably a minimum that was required to create account. I dont remember exactly, it was long time ago. Photo editing requires skill and time. Maybe I can ask AI 😂

    • kevincox@lemmy.ml
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      1 year ago

      Yup. I try to unsubscribe nicely once. If it isn’t honored they are going straight on my provider’s spam list.

  • AnonTwo@kbin.social
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    1 year ago

    I mean, just mark as spam?

    It hurts them more if a bunch of people mark them as spam and it becomes a trend doesn’t it? Just seems like a design issue on their part.

    I always figured that companies generally wanted to avoid that.

  • StellarTabi [she/her]@hexbear.net
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    1 year ago

    I’d setup a thing to auto-mark them as spam and forget about it. CAN-SPAM and FTC guidelines dictate that for non-transactional emails like newsletters, the user must be able to unsubscribe without a fee and without requiring a login. IDK anything about European law.

    • rambos@lemm.eeOP
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      1 year ago

      It is in spam all the time, I just found some non-spam e-mails there. Trying to clean the folder a bit now

  • Vexz@kbin.social
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    1 year ago

    If it’s just the newsletters that bug you then just use a filter that automatically deletes them.
    I do this on my email account I use for websites I don’t trust too much and will probably sell the email address for advertising purposes. Sometimes they then subscribe me to their newsletter and the unsubscribe button in the newsletter is often fake. So I use filters that delete them immediately.