No we can’t as there is 0 info about the system provided and what is actually controlling the HVAC. She needs to contact the integrator who put this system in and ask them. Or else she’s not capable using the Apple Home app properly in which case (again) she needs to reach out the integrator.
Sorry but this is a really bad survey TBH. Infuriating as well as u/velhaconta says.
Mods: why do we allow brand new/no karma/no post history accounts to post surveys here???