First they said they will take it down (as if that was enough.) Then agreed to pay $250.

That’s good to know as I’ve never run into that level of failure without the provider migrating the instance without me requesting. But I’d say 1-4 times a year I might have an urgent technical issue like a network slowdown issue or a sudden runaway disk space usage issue that I’m having trouble pinpointing the cause and with company’s I’ve used like Vultr and Ramnode, they responded at all times of day to my ticket within 15 minutes and helped me pinpoint the issue and if it was their responsibility quickly take action. I’d like to get a little bit more bang for the buck on specs though than Vultr or Ramnode without sacrificing support level.

Granted I never use phone support but any hosting provider that doesn’t offer 24/7 phone support gives me pause and Hetzner doesn’t offer 24/7 phone support so obviously their staff is reduced outside European Business hours.