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Joined 3 years ago
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Cake day: June 14th, 2023

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  • I almost entirely agree with you. This should never have gotten to the point it did. If after the first time they said to provide an alternate payment I would say they wouldn’t even necessarily need to give any credit. The manager 100% should have taken over the call after at most an hour. My only issue with this was them knowing this was a problem and then saying to just try again. That’s when fault moved over to the airline. If the person didn’t have the money to pay for a 3rd flight that’s not their fault and the airline should handle that somehow.


  • Again, if it failed once I would agree. It didn’t though, they told them to try again which then moves at least partial blame back to them. They also have credit which isn’t a direct loss of that amount of money. I’m not saying they needed to to everything they did but if I were in that position I would expect the company that told me to run the payment again to be held responsible for it not working again, at least partially. This could even just have been saying, we’ll book the tickets and when you get the money back charge you again.








  • Just to clarify a few things from other comments. SMS MFA is still leagues above not having MFA for security. It’s not great but it will protect you in like 80% of cases where you would’ve been hacked if you didn’t have MFA at all. The primary problem with services that require any additional data from you though is that is an additional source for a leak. The same thing goes for name, address, phone number, etc. Phone numbers can be added to scam call lists which open you up to additional breach opportunities in the future, SIM swapping attacks, or even just using it as a number to spoof for other attacks. For most accounts that I don’t care about I would be reluctant to give my number as for those sites I value privacy over security, but that’s a separate discussion.