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Cake day: 2023年7月12日

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  • paraphrand@lemmy.worldtoComic Strips@lemmy.worldMaking someone's day
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    7 天前

    If complaint depts actually existed and were intended to be helpful, the current relationship with customers would be better.

    A ton of the negativity these days comes from knowing you are always talking to an ineffectual drone who possesses no power. And often times they also seem to lack any motivation to have any empathy. Due to low pay, shitty policies forced upon them, and being forced to do the support over the phone.

    The way everything is structured today is just terrible. And it’s in part because these companies insist on growing to a scale where good support is impossible to provide without major price increases. It’s all fucked.