#10341 ([Intel Caption] Microsoft RTMP Ingest - FFmpeg fails to decode closed-caption to srt/webvtt) – FFmpeg
trac.ffmpeg.org

Microsoft employee:

Hi, This is a high priority ticket and the FFmpeg version is currently used in a highly visible product in Microsoft. We have customers experience issues with Caption during Teams Live Event. Please help

Maintainer’s comment on twitter:

After politely requesting a support contract from Microsoft for long term maintenance, they offered a one-time payment of a few thousand dollars instead.

This is unacceptable.

And further:

The lesson from the xz fiasco is that investments in maintenance and sustainability are unsexy and probably won’t get a middle manager their promotion but pay off a thousandfold over many years.

But try selling that to a bean counter

  • NauticalNoodle@lemmy.ml
    1·
    8 months ago

    “A failure to plan on your part does not constitute an emergency on my part.” -Someone hopefully working on ffmpeg.

  • prosp3kt@lemmy.dbzer0.comEnglish
    1·
    8 months ago

    MIT license to make money is bad because of this. You shouldn’t make money or ask me for support in first place if you arent sharing earnings bitch. This should be forbidden by law because software is given AS IS.

  • Vahtos@programming.devEnglish
    0·
    8 months ago

    It’s so ridiculous that this isn’t even brought up:

    The Command you provided worked fine. Thank you so much for the help! Really appreciated! We are going to proceed to make a release today and test with customers. Will post the updates here.

    Gotta love being a forced beta tester… I mean customer.

  • ilinamorato@lemmy.world
    0·
    8 months ago

    the FFmpeg version is currently used in a highly visible product in Microsoft. We have customers experience issues with Caption during Teams Live Event.

    This seems like a “you” problem, Microsoft, and since you employ thousands of programmers with the experience to solve your problem and commit the change back to the FOSS project, I think this is also very easily a “you” solution as well.

    • catch22@startrek.website
      1·
      8 months ago

      This is pretty funny, kinda suggests they have no faith in the engineers they work with… ffmpeg is an awesome piece of work, but if it’s a bug they can repeat to some level, then like you said, it 100% a them problem!

      E: oh, was thinking it was a pm raised it, but seems it was possibly one of their developers, brutal…