• VerdantSporeSeasoning@lemmy.ca
    link
    fedilink
    English
    arrow-up
    2
    ·
    1 year ago

    That sounds like the kind of conversation worth recording and taking to a lawyer. I can’t imagine a call that goes “Hi, I’d like to cancel my service. What do you mean you can’t do that? No one at the company can help? I’ve been on the phone with 4 different reps. Fine, I’ll just call my card to stop paying. What do you mean you’re going to send me to collections?!” wouldn’t get done kind of positive movement.

    • AlecSadler@sh.itjust.works
      link
      fedilink
      English
      arrow-up
      4
      ·
      1 year ago

      Absolutely. I’m actually working with a lawyer now and am involved in correspondence with the company. Hence why I haven’t named and shamed them (yet). It’s progressing slowly, but positively in my favor. It’s just annoying that it had to come to this.