Tens of thousands of Tesla owners have had the suspension or steering of their vehicles — even in practically brand new ones — fail in recent years. Newly obtained documents show how Tesla engineers internally called these incidents “flaws” and “failures.”
Nonetheless, some of the documents suggest technicians were told to tell consumers that these failures weren’t due to faulty parts, but the result of drivers “abusing” their vehicles, which highlights the EV maker and its CEO Elon Musk’s infamous way of handling customer complaints.
You mean the front fell off? Damn, Elon should move into ship building…
spoiler
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The ones that are safe
I knew I wouldn’t have to scroll down too far to find this comment. Thank you.
So much talk about Tesla. It’s like people don’t realize Tesla is not even relevant anymore. They were first with good electric cars, but their cars all have reliability problems and tech problems.
In the mean time, other manufacturers like Kia is eating their lunch without much publicity. :)
Unfortunately Tesla is still relevant in that you can actually buy a Tesla sedan or suv with very little hassle.
Meanwhile I’ve been on a waitlist for years for a GM EV that has been “launched” but with not a peep about my order.
One of my friends got so dicked around by dealers and waiting he bought a Tesla, and it wasn’t even on his list because of lack of CarPlay.
I’ve seen bolts and bolt EUVs in stock pretty readily, but Not sure which GM EV you are referencing. If you are still looking for a small SUV, I really like the Nissan Aryia and VW ID.4, and those should be easy to get. Kia dealers are shit almost across the board, and I have doubts about longevity.
Bolt is too small, the ID4 can’t fit 3 car seats comfortably either, and the Aryia is too small and is a sad excuse for an ev, especially given the legacy of the Leaf.
The Buzz comes close but isn’t widely available, the EV9 would fit the bill were it not for its excessive size. That size also rules out the R1T.
What I want is essentially a lifted full-sized wagon, which in ICE terms is like an Outback or Sorento.
Enter GM with the Lyriq/Blazer/Prologue. Perfect dimensions, reasonable range.
Except they haven’t shipped them, and they announced they are stripping CarPlay starting this year.
Lucid has an SUV that might do if I was rich.
Or I can walk into a Tesla store today and buy a model Y with more range, less weight, a great charging network with a future proof connector, and a more proven platform than the unproven and rather piggish Ultium platform. I could buy the Y, put my fucking child car seats in and be done.
Now I’m not buying a Tesla because fuck Elon and fuck not having CarPlay, but you can see why they are so relevant.
There are simply too many unfilled niches in the EV market.
I had not considered that many kids. Yeah, not really much on the market. Subaru needs to get their shit together
Subaru’s EV future is tied to Toyota, and Toyota is fucking around.
They don’t have the capital to pursue an EV on their own unless it’s a rebadge or repackage, maybe in 5 years when EV components get more commoditized.
They don’t have the capital to pursue an EV
Yes they do. It’s just they’re choosing to spend all of it on hydrogen, which the Japanese companies still think is better than batteries.
Supposedly hydrogen cars are a solved problem now, all the investment is going into infrastructure. The ability to fill your tank in a few minutes is useless if there’s nowhere to fill up.
I was referring to Subaru not having enough capital.
But in terms of Hydrogen, it is either a product of fossil fuel extraction via natural gas, or a product of electrolysis at a huge cost of electricity which is better spent charging an EV.
It’s never gonna be widely adopted(which is why Toyota is pivoting after their ceo stepped down).
I have 4 kids and I don’t want to pay over 100k for a car. Believe it or not, there is currently no EV option on the market. It’s looking like the EV9 will be the first…
Yeah I feel ya. Funny thing is as soon as the EV9 starts selling Tesla is gonna drop model X price. They’ll also undercut the Escalade IQ with that same stroke.
The honest truth is only VW has what it takes, but they have to commit.
Have you looked at a Volvo XC40/XC60 or even EX30, if available where you live? They’re not perfect, but spacious, very pleasant to drive, generally very reliable, safe, with decent range and CarPlay (though not Android Auto).
Hmm. In Europe nobody talks about GM for electric cars, it’s all Kia now… Do you have Kia around?
The local Hyundai/KIA dealer dicked me around when I went to test drive a car. They also add absurd markups to the EV6. There are already headlines about KIA asking dealers not to do similar markups on the EV9.
Also the reliability track record for Kia is mixed for ICE cars, they made defective oil-consuming engines and tried to cover it up.
Their EVs show a similar pattern.
https://m.carcomplaints.com/Kia/EV6/2022/ https://m.carcomplaints.com/Tesla/Model_3/2022/
Tesla being mediocre doesn’t mean Kia isn’t shit-tier.
Yeah I know, Kia is absolutely not perfect. But feels like better then Tesla to me. They have been knocking it out of the park lately with great designed cars that look like from the future. But yes there are some reliability issues still with them too.
Yeah I went to the Kia dealer due to those designs.
The real missing player here is Japan. But as the saying goes, Japan has been stuck in the year 2000 since 1980.
It frustrates me to no end that the automakers who are known for their boring but practical cars and who’s customer base is the most likely to want an EV are instead still messing around with hydrogen becuse the Japanese government sunk a lot of money into a nuclear hydrogen plant and can’t stand the idea of just using it for industrial applications.
Like even if it works, produces masses of cheap hydrogen and makes it cost competitive, you would still need to license and build dozens of new plants in each market you wanted to export to, which means maybe the cars become viable for export by 2030, by which time your not competing with gas vehicles but electric ones.
Once people get used to the convenience filling up for cheap at home, I suspect it will be really hard to get them to go back to going out and spending five to fifteen minutes every single week driving to the gas station.
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Europe is large and diverse, what country are you talking about?
KIA sold 15,000 EV’s in 2023. Tesla sold 1.8 million. That’s about 0.8% of their lunch. I think the publicity is appropriately sized.
Didn’t know it was such a huge difference, thank you :)
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That’s total sales of all cars for KIA America.
They were first with good electric cars, but their cars all have reliability problems and tech problems.
So they weren’t, in fact, the first with good electric cars?
It’s all relative. When their first cars came, nobody else even had cars that could go that speed and that range. That was considered very good back then.
Now in 2024, a good electric car needs to be reliable and safe. Tesla is struggling with that and have focused their attention on their self driving capabilities, which also has had many issues and accidents.
Uh, a car always needs to be reliable and safe, not just now in the faraway future of 2024. Tesla was first because they rushed the development and refuse to acknowledge or fix the problems
They were first because no one else tried. It’s that simple. Companies have been dicking around for decades with the hybrids, electric assist, alternate fuels, etc., and no one went whole hog before Tesla. Then* every auto maker on the planet started rushing to catch up.
Even if you discount Tesla’s early lead and fast forward to 2017 when the Model 3 went on sale and GM was offering what appeared to be real competition in the Bolt, by 2021 Tesla has sold over a million 3’s to GM’s 100,000. And then GM had to recall all the bolts it had ever sold because they kept catching fire.
2019 is the same story with the Ford Mustang EV. Pretty decent, no real problems (other than their glass roof flying off sometimes…) but the model Y out sells it by hundreds of thousands, even beating Toyota one year for most sold globally. It’s the second best selling EV SUV behind the model Y. Ford sold something like 10K of them in Q3 2023. Tesla sold over 400,000 Model Y’s and 3’s that same quarter.
The other car companies in the US at least just aren’t putting in the effort to match those numbers. They don’t want to put their money on the line.
Have they tried dragging the Teslas out of the environment?
“a Minor Issue”
I divested from Tesla years ago.
I still feel great about it.
Mhm, knows more about manufacturing than anyone alive on Earth.
I guess it’ll be fun/sad to watch StarShip 3 either detonate on the launch pad or before it passes the Karman Line.
Rockets are harder than cars, so hopefully this means Elon is too stupid to contribute anything but haughty goals while the actual engineers make sure we don’t blow up any astronauts.
He did ask them to make the rocket pointy so it looks like the rocket in Sacha Baron Cohen’s “The Dictator”.
And they complied.
The wheel falls off. It falls off. It falls the fuck off. Turning your Tesla into a tripod, and spinning you into a dimension of pissed off you have never been in before in your life.
You want to make sure your mechanic isn’t sick on lugnut day before letting him work on your Tesla.
Before or after the steering wheel falls off. https://www.theverge.com/2023/3/8/23630358/tesla-steering-wheel-bolt-nhtsa-model-y
“Front wheel fell off” could mean a bunch of different things here. If the wheel actually became wholly separated from the vehicle, at 15,000 miles, that would most likely be due to incorrectly torqued lug nuts after a tire rotation. Those torque specs are important, and undertorqued lug nuts can work themselves loose, putting undue stresses on the lug bolts, which snap, and there you go. Such a situation would not be Tesla’s fault, rather the fault of whoever rotated the tires.
Or, “front wheel fell off” could mean something like a ball joint or tie rod end failure, which could cascade into a very unusual wheel position, easily described as “fell off,” while still being connected to the car by the strut mount. That kind of failure would be Tesla’s fault, and would align with the mentioned “collapsed suspensions.”
In any case, the car would make incredibly horrible noises and vibrations well before a catastrophic failure. These kinds of mechanical suspension parts do not go from “perfectly fine” to “completely failed” in the blink of an eye, even if they do fail far before they should. I’m not putting the blame for the failure on the driver of the car, but I have no problem blaming the driver for letting a situation like that get to the point of catastrophic failure on a brand new car.
Edit: @TheChurn - care to tell me what I said to deserve your downvote?
Jain is one of tens of thousands of Tesla owners who have experienced premature failures of suspension or steering parts, according to a Reuters review of thousands of Tesla documents. The chronic failures, many in relatively new vehicles, date back at least seven years and stretch across Tesla’s model lineup and across the globe, from China to the United States to Europe, according to the records and interviews with more than 20 customers and nine former Tesla managers or service technicians.
You got a downvote from me for making shit up about something other than the issues being reported.
I didn’t make up anything. I’m not saying Tesla doesn’t have some serious QC issues. Clearly they do.
What I’m saying is that “wheel fell off” and “suspension collapse” are not specific enough descriptions to know exactly what part(s) are failing prematurely or why or how one failure cascades into other damage. My descriptions above of potential failure scenarios are reasonably probable. I will also stand behind the notion that 115-mile guy had to have experienced horrible vibration, or scraping, or noise for at least several miles before “the vehicle’s front-right suspension … collapsed” – whatever that actually means.
You are still making things up by assuming every failure involves prior noises and symptoms.
Again, suspension components do not go from “working perfectly” to “catastrophically failed” without passing through an easily notable period of “oh shit, something is seriously wrong here, I should stop.” A light bulb can fail that way; when there is a functioning electrical circuit, the light works, and when the circuit is broken, it doesn’t. But we’re taking about suspension components. These are (even if they are shoddily manufactured) very beefy metal components. Even when strut mounts, ball joints, tie rod ends, control arm bushings, springs, axles, and wheel hubs fail, they become extremely loose long before the failure escalates to something which could be called “suspension collapse” or “wheel fell off.”
Is it entirely impossible for that to happen? The only scenario I can think of is if a front lower control arm snapped. Not the ball joint at one end of it, or the bushings at the other, but the actual control arm. It’s possible, but highly unlikely - especially at 115 miles, again even if the part was manufactured shoddily.
There’s a giant hole in the reporting here, to the point where the catastrophic failure events being reported only have a reasonable explanation if the driver ignored obvious warning signs.
This is clearly an indicator that Tesla doesn’t make their suspensions as beefy as they need to since it keeps happening.
Maybe you should read the articles instead of assuming there are holes in them based on your uninformed conjecture?
The article barely even mentions which Tesla model(s) are involved here, only noting one person’s Model X. So let’s go with a Model X. And since there’s been talk of a Tesla with 115 miles on it, we’ll go with 2021 and newer.
Steering knuckle and wheel hub/bearing The weak link in these parts is going to be the wheel studs and lug nuts. A failure here is going to happen there before anything else, and will likely be due to (as I said) improperly torqued lug nuts. If those (or the bolts that hold the hub in?) somehow fail, there’s going to be ample warning in the form of noise, vibration, etc., before the wheel becomes separated from the vehicle. Everything else here is extremely thick steel. Nothing about this design is inherently different from any other vehicle.
Front control arms The Model X apparently has one front upper control arm and two front lower control arms. These mount to the frame on the inside via bushings, and on the outside via ball joints. The existence of upper control arms means that the front suspension does not depend on the upper strut mount as a pivot point for the steering; that pivot point is the upper ball joint here. This also means that a failure of the strut mount would not result in a condition that could be described as “the wheel fell off.”
Of particular note about the lower control arms - I am used to seeing front lower control arms have the ball joints inserted from the bottom of the steering knuckle. This design has the ball joints inserted from the top side, and the nuts attached at the bottom. This is a safer design, since a loose nut would not cause the control arm to fall out of the knuckle. In any case, if a piece of hardware attaching these control arms failed, the wheel would not “fall off,” nor would the suspension “collapse.” It would be more difficult (though not impossible) to drive, there would be excessive noise and crazy vibration.
The weak points in the control arms themselves (for the purposes of our discussion) would be the ball joints. Ball joints simply do not fail suddenly and without warning. The joint can be extremely loose inside the part of the control arm which captures it and still leave the driver with enough control to safely steer the vehicle off the road (which a sensible driver would do, because it would be clear that something was horribly wrong).
The lower control arms pictured appear to be cast, while the uppers may be stamped, with welded on ends. Could one of those welds fail? As previously mentioned, yes, but it would be highly unlikely, and even if the weld at the single upper ball joint failed, it would not fail all at once. At the very least, the steering wheel would pull noticeably in one direction or the other, or the steering would be very “loose,” as the affected wheel would not be tracking normally.
I will reiterate here that this kind of failure would be highly unusual. Automobile suspension is not some crazy new-fangled thing; this type of suspension has been around for decades, and nothing being done in this design demands any kind of special skill to put together or manufacture.
Front air spring The top of this component bolts to the “shock tower,” and the bottom bolts to the rear lower control arm. No failure of this part would cause the “wheel to fall off,” and the only way it could be involed in “suspension collapse” is if the lower mounting bolt were to shear off at both ends simultaneously. Even then, the bottom yoke of the spring would remain captive around the lower control arm. It would be very bad, but you’d still be able to drive the vehicle safely off the roadway (while it made horrible noises and vibrations).
Steering Here we see the steering rack and the rack end joints. Something I find very interesting here is that Tesla … doesn’t sell the ends separately from the steering rack? This seems absolutely bonkers, since those joints are far more or a “wear item” than the steering rack itself.
But I digress. (cont’d next comment)
Those end joints (often called “tie rod ends,” since they were part of the “tie rod” before rack and pinion steering became popular) operate just lilke the ball joints do, except their job is turning the drive wheels via the steering wheel. Remember how I said that the lower ball joints were a good design, because they came in from the top? These end joints come in from the bottom. That’s not necessarily a “bad” design, but it does mean that if the nuts that hold them on are loose, they can drop out of the steering knuckle and cause the kind of failure we’re talking about. I also do not see a cotter pin in this image, which would contain the nut and prevent it from loosening all the way off the end joint.
However, as I have mentioned more than once, an assembly failure which undertorqued that nut would not happen “all of a sudden.” There would be - yes, again - ample warning to the driver that “oh shit, something is really wrong here” before the wheel became completely separated from the steering rack.
That’s really about it. I’ll mention again that none of this is “new technology.” These are the same kinds of suspension components which have existed in cars for decades. No failure which would result in
“suspension collapse” or “wheel fell off” could possibly occur without plenty of warning symptoms before either of those happened.Based on what I’ve seen through these diagrams, it seems that the most likely failure would be that last one, where the steering end joint becomes disconnected from the steering knuckle. It would still come with those warning signs, but by comparison to other possible failures, those signs would be the “least noticeable” (still very noticeable, just less than for the control arms).
‘Minor’
Hilarious headline
they also have a minor issue about bursting into flames
Backlog it, low priority.
I remember the first year the that Tesla’s weren’t ranked dead last on the JD Powers Initial Build Quality list the editor made a special note that it wasn’t because Tesla had gotten better just that Polestar was worse.
This just makes me chuckle.
