Agree, would rather my money went to a local firm with an actual person who I can consistently contact for questions. Did this a few years ago for an especially challenging tax year. Absolutely 0 regrets - if I had done it via self-serve software I would’ve missed out on quite a few unknown tax assists that the accountant found.
I use TurboTax ina free way - calculate all my taxes using their amazing software and then when the numbers match on the free site, I file there. That’s the beauty of TurboTax that you can exploit. I feel it’s fair game knowing they make the software open and then trick people who have calculated everything out to pay a ridiculous amount for the filing fee at the end.
I share that sentiment- that poor person. To society’s credit, I have not yet seen any posts or articles with an image or their identity. Hopefully it stays that way.