I contacted them to find out if my account was hacked and their automated system claimed they have not experienced a breach and then tried to connect me with an actual person.
It’s been a few hours of “waiting for an agent” without progress so I’m giving up for the day. I think 23andme must be very busy with unhappy customers, or is massively understaffed.
I contacted them to find out if my account was hacked and their automated system claimed they have not experienced a breach and then tried to connect me with an actual person.
Well they weren’t technically hacked, so that’s probably why they responded the way they did.
They literally used people’s passwords to login.
If you re-use your passwords across multiple sites then that is what would put you at risk for this.
Just change your 23andMe to a unique password and you should be good.
It’s been a few hours of “waiting for an agent” without progress so I’m giving up for the day. I think 23andme must be very busy with unhappy customers, or is massively understaffed.
Both? Both!
Why not?