Both of the victims told the air crew what happened. They were moved to new seats and that was that. The airline then refused to share details of the incidents or their protocol for handling such issues with anyone, and they signed the paper for the unaccompanied minor claiming her daughter had been delivered safely. Sure, she was delivered, but she was assaulted.
The 19 year old was asked what she wanted to do, but she had just been assaulted and the onus to act should not have been on her. She clearly wasn’t feeling listened to or supported, so she just dropped it in defeat.
I’ve done the exact same thing in the face of a cop asking me “yea but did he ever make you feel in danger?” regarding the man who was stalking me and taking pictures of me through my window. Of course I felt in danger, but the cops face was so annoyed and dismissive, with a “what do you expect me to do about it” tone.
The airline has made conflicting statements. At one point they claimed they were never told of the incidents, at another they claim they followed the appropriate protocol and detail exactly how they responded to being told. I’m not inclined to believe them when they can’t keep their story straight.
As terrible as it sounds, I’m not sure what AC should have done, here, if:
They’re just air safety people moonlighting as servers; they’re not psychic.
Gently remind me if I missed something.
Both of the victims told the air crew what happened. They were moved to new seats and that was that. The airline then refused to share details of the incidents or their protocol for handling such issues with anyone, and they signed the paper for the unaccompanied minor claiming her daughter had been delivered safely. Sure, she was delivered, but she was assaulted.
The 19 year old was asked what she wanted to do, but she had just been assaulted and the onus to act should not have been on her. She clearly wasn’t feeling listened to or supported, so she just dropped it in defeat.
I’ve done the exact same thing in the face of a cop asking me “yea but did he ever make you feel in danger?” regarding the man who was stalking me and taking pictures of me through my window. Of course I felt in danger, but the cops face was so annoyed and dismissive, with a “what do you expect me to do about it” tone.
The airline has made conflicting statements. At one point they claimed they were never told of the incidents, at another they claim they followed the appropriate protocol and detail exactly how they responded to being told. I’m not inclined to believe them when they can’t keep their story straight.
Yeah, this is a weird accusation against AC. Maybe we’re all missing something 🤔
Treating passengers poorly and stonewalling restitution for their failures seems to be pretty on-brand for AC.
Apparently, yeah. After having read more about these two cases, it seems like they’re trying to cover their ass.