First of all Shaq is one of the kindest and most jovial and nicest guys to fans. No fan has ever had a bad experience with him.
He may not be a perfect x and o’s analyst but he doesnt say the same cliche things other guys like Reggie, Jackson, Burke, Smith all say. He has his own trailblazing opinions and is always genuine and honest.
He also seems to genuinely care about the players and wants to see them improve and he expresses it in weird ways but he clearly cares and wants to help players.
Everyone hates that hes too harsh on Dwight but those are the standards hes held him to.
I think because his take is very simple. “Play like this then you’ll win. 28 and 15.”
If you watch when they used to do the on court examples and it’s big man stuff he breaks things down better. Big man 101 on YouTube is one of my favorites to watch from them.