So, I had some gear stolen a few years ago, and I’ve been working on replacing it. First, I bought a new camera body (Nikon D7500) and one lens (Nikkor 18-300mm; f 3.5-6.3) to start to rebuild my kit (not the ideal lens for most people, perhaps, but I do a lot of backpacking and try to have just one versatile lens on most trips).
Now that I have started volunteering to take pictures for my son’s school for their band/choir concerts, I needed something that would work better for low-light situations in an auditorium. So, I ordered the Sigma 18-35mm, f 1.8 from an online company I’ve seen people here recommend in the past when buying online (not sure if I should say which one). They sent it in a (in my mind, overly large) 20x11x15" cardboard box with two strips of air bags (12 air pockets total) and a few other very small, mostly flat, items, all loose in the box. There was plenty of extra space for things to move around (like, when I picked up the box and tilted it, the weight noticeably shifted). I’m considering just trying to send it back for refund and buy it from a more careful seller, but I’m not sure if I’m being unreasonable in being hesitant to accept the lens.
My question is this: Is there any way for me to be sure the lens wasn’t damaged? I’m sure I would notice physical damage to the outside, but would I even notice if there was something slightly off about the lens due to experiencing something like shocks in transit? The lens did come in its own small box (7x4.5x5"), and within the small box it was in one of those very lightly padded zipper containers. But since the small box was just rolling around in the larger box, and with no indication on the outside of the box that it contained anything fragile, I’m still concerned. Any thoughts, or ways to test the lens for issues beyond just taking pictures with it and looking at them?
Maybe I should also have said that that the one strip of 7 air pockets had 5 that were flat, where one of the pockets had a clear blowout on one end. Not sure if this suggests there was enough movement or pressure to pop this, or if it was originally packed with a strip of air pockets that were partially flat. Perhaps it was packed better originally and in transit some of the air pockets went flat and stuff started being able to shift around?
Even if your lens turns out fine after doing some test shots, I’d definitely contact the shop you bought it from and let them know how atrociously bad the packing was… Might’ve been someone new and needs to be educated, or someone that doesn’t care and needs to be let go…
I hope the test shots prove it to be in good shape!
Have you tried actually testing the lens yet…? Shitty shipping prep, yes, but they’re honestly built pretty tough and can survive quite a bit of abuse. I’m a working photographer, and have seen gear survive all sorts of rough treatment.
I get that camera gear is expensive, but so many people on reddit seem to thing they’re handling the Faberge Egg…Put the lens on your camera and take some test shots… make sure the AF works and doesn’t sound like it’s broken. Shoot at various apertures and make sure that’s working. If anything is actually wrong with it, it’ll be obvious.
Aside from that, enjoy shooting with your new lens, it’s a nice one!
I would say it’s shippers responsibility really unless stated beforehand that they don’t accept the responsibility, in which case you’ve accepted those terms by buying.
Worth getting in touch with them though. Also check with the shipping company chosen, see if they offer compensation.
I’ve sold all kinds including lenses, drones and laptops. Always shipped fully insured for this precise reason.
Get it serviced at an official service center. You will find out what exactly, if any, thing is wrong with it