- cross-posted to:
- memes@lemmy.ml
- cross-posted to:
- memes@lemmy.ml
On some of those late nights, especially when I picked up Indian food, I’d be hungry enough to genuinely consider this
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$132? So he made off with a small smoothie and a side of fries then?
wat? IDK how the delivery business works, but if I go to pick up a prepaid order for myself and they gave it to somebody else, I don’t lose any money, they’re fucking making it again.
Gig delivery is a rotten model to its core. You are better off learning to cook, driving or walking to pick up your food, or calling the business directly if they have their own drivers. Its hard I know, but so is paying an extra tax on every item, plus service fees, just to have an app do it
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Door Dash customer service is trash. Used them one time, driver dropped off the wrong order, best that customer service could do was a partial refund as credit. Did a charge back through my bank and uninstalled the app.
It’s strange, I’ve literally had zero issues with them. I have had to refund orders a few times, and it’s usually automatically done in seconds. Maybe it’s different in different areas.
Honestly, for years folks on the internet gaslighted me this same way about Amazon.
Oh, they have THE BEST customer service. They would never do that. Any time I’ve had a problem they’ve always fixed it 110%. What did YOU do wrong?
But in reality, my experience was that for a good long stretch, there was an issue with almost every order I placed, and it was a literal coin toss as to whether customer service was going to do the very minimum to make it right or if I was in for a weeks long ordeal just to maybe get some degree of resolution and not get screwed.
So, what I’m saying is, just because YOU personally have had zero issues, that’s absolutely no reason to think it’s “strange” that someone else might have had a different experience with the same business. Personally, I think it’s extremely bizarre that you’d find it strange.
I used to live in apartments with an address set up of “(building) letter + (unit) number.” Maps and GPS didn’t direct people to the unit you put in, instead directing every address to the rental office, regardless of what building you actually lived in.
It made deliveries hell. If the space for written directions was available, I would copy/paste directions I had pre-written so the drivers could find my specific unit. I put those directions in both English and Spanish, since so many drivers spoke Spanish primarily.
I was in building L, but the address line wouldn’t let you capitalize letters. So my unit would always print out as “l”, which delivery drivers (who didn’t read my clear instructions) would think was a capital i.
After twice having my food delivered to the wrong address and arguing with drivers about it, I gave up entirely. But both times I contacted Doordash to say my food wasn’t delivered, and thankfully, I got full refunds on both. I should note that the Doordash account was a perk from my workplace, where the fees weren’t included, so maybe having some kind of “premium” account factored into the response. Still, it just wasn’t worth the hassle. The way I see it, the whole point of food delivery is not having to get out of my pajamas and leave the house. If I’m going to have to get dressed and drive across the massive complex to get my food anyway, I might as well just pick it up from the restaurant myself and cut out the middle man.
They do this so often yet they always get new customers from the dumb and lazy pool. They’ll never go out of business.
how insulting a “partial refund” at least a full refund for the first few times.
If you’re still using this after it’s happened several times I feel like that’s kind of on you for continuing to use an obviously shit service
I even asked if they could just send another dasher to get my actual order, and they wouldn’t do anything until the next day.
I was reading an story on Reddit about a guy who worked as a door dash driver, and he basically said that this is the requirement to meet the necessary ROI for a real job. He listed off a million tricks to maximize profits. If you refuse low-cost/low-tip orders, Doordash will tend to prompt you with higher value orders, and give the low-value orders to the people who won’t refuse them, so you can gradually build your way into the premium customer base. If an order will deliver to a low-income area, it’s not always worth the trip back to a high income area by the nice restaurants, so he usually refused those too. It was honestly an awful testimonial to read, everything he listed off screws over his fellow man because Door dash makes it impossible to screw them over for even a penny.
I’m convinced that the real goal of most tech these days is not to solve problems, but to make them someone else’s problems.
You’re a driver and think we’re not paying you enough? Sorry, our hands are tied, it’s all algorithmic.
You want sick time and health care? Sorry, since your manager is an app you’re technically not an employee but an independent contractor.
You want the food you paid for? Sorry, that’s between you and the driver and/or restaurant. We’re just a mediator.
And then they dupe some of us into blaming the consumers or workers. This is not a problem you can solve with market forces.
They act this way because the regulatory environment allows them to, not because they’re carefully watching what consumers think.
Remember, these are companies that are willing to burn billions to shut down any threats to their business models. By all means, be choosy with where you spend your money and who you work for. But don’t delude yourself into thinking that’s how we win.
I think this is just society at this point. So much of my therapy was learning to not let other people make their problem my problem, society seems stuck in that mindset too, you don’t need to solve anything just outsource your problems to someone else, you’ll still have problems but now you can be mad at a person no a concept or obstacle so that’s somehow… better?
The way we win is unionizing, that’s why they’re so scared of that.
This is 100% why these services exist. Running a.business with emplpyees who are delivery deivers is expensive, especially when benefits and insurance are required.
Hence the push for these bull shit “gig work” style apps.
Now you get people who maybe make 10% more as a Door Dasher than they wpuod directly working as say, a Pizza Hut driver dirrctly. Without realizing they are making basically halfnas much because they also get to cover all the backend expense Pizza Hutt wpuld cover.
Thats a nice way of putting it. I always just thought of it as inserting themselves into things that worked fine before but now they extract margin from everyone involved.
I used to just phone a local business and someone would who worked for them would bring me food. It worked fine.
our local thai restaurants have gone back to that model. they all share the same delivery guy, but they don’t use doordash. it’s more honest and fair for everyone involved.
A couple of our locals have now. Haven’t used an app in years. It was always a terrible experience and way more expensive.
One of them you can pay by card on delivery, the driver brings a wireless card terminal. Works great.
It still works for so many places, all you need to do is pick up the phone and ask. Some have order forms on their websites too and you usually get a better deal.
But beware, some of those App companies create URLs for businesses (without their knowledge or consent) to reroute your search back to their App.
By all means, be choosy with where you spend your money and who you work for. But don’t delude yourself into thinking that’s how we win.
There should be a bot that responds with this every fucking time somebody says “boycott.”
(I say as someone who has been boycotting several large companies for decades, to zero observable effect.)
yeah i can’t remember the last time i bought nestle baby formula either
Pictured: every single commenter who came into this thread to blame the victim because they think $130 on delivery is too decadent. Yall should be ashamed of yourselves.
i mean, 130 on delivery is decadent. we all deserve some decadence though. life sucks and decadence is how some of us recharge.
Spending ANY money on a food delivery service unless you physically cannot get it cause you’re laid up or sick or something is a waste of money.
$1 is too decadent, go get your own damn food or make some
I promise you there are conveniences you pay for that other people would call “a waste of money”.
Ok boomer
How many people you feeding for $132?
After delivery fees and tips, that’s roughly a meal for 2 people, plus a dessert. And a drink, which the driver left at the restaurant.
I cannot, in any way, shape, or form, justify that kind of money on what you just said. Our grocery pickup to get us the next two weeks was $132 and we were being generous this time.
I knew several people who would have a smoothie or some shit doordashed to work daily while simultaneously complaining they can’t afford food
Yeah, I woke up late for a meeting one morning, and figured I’d try ordering a doughnut and coffee from door dash (my wife door-dashed/grubhub’d all the time, so I figured it wouldn’t be too crazy expensive), it was going to cost me 19 dollars to get a 6 dollar doughnut and coffee from a few blocks down the street. And then it suggested a 5 dollar tip for the driver.
Fuck that shit, I just went hungry that morning.
i am related to people like that. do NOT get me started.
Maybe they just love melted smoothies and cant figure out how to make them as good as doordash can
As a treat it’s worth it once in a while but definitely not regularly unless you are quite wealthy.
What are you ordering? I’ve seen Michelin star restaurants with cheaper options.
Take whatever the price of your food is, multiply it by 1.3-1.5 because restaurants have to make up the 30% they pay the company, then add an extra $30 for taxes, fees, and a tip. Food delivery got boiling frog’d like rideshares after market capture and needing to stop subsidizing post-IPO. Funnily enough drivers are making less than they ever have despite all the price increases, funny how that works.
Wow sounds like a terrible service no one should be using because it sucks for almost everyone involved
I just checked and the most expensive restaurant I found in delivery platforms in Berlin costs about 35 Euros per person (with drink, taxes and delivery but without the tip). In most restaurants that would be the price of both meals. 100+ for delivery food is bananas, especially since the transportation is never kind on the food.
I love going to grocery stores in Berlin, the prices are incredible when you’re used to the US and the quality of vegetables/fruits much higher. Prices are close to twice as high often here. Restaurants only concentrate that price discrepancy. There is no way that I could get a full meal delivered for $40 including taxes and charges unless it was fast food.
I can’t imagine agreeing to spend $40 on fast food
It’s wild isn’t it?!
I can’t even get two mains in Geneva for 35€ (well, CHF) most of the time 😅
I think it also depends on where you live. I would be shocked to see American food prices in comparable French or German restaurants. We are used to overpaying on the basics much less meal delivery apps.
That could be a family of four or so. After charges, taxes, fees, and tip my husband and I often end up paying $70-80 for delivery food service in the US.
uber eats takes a percentage out of the order, so the restaurants surcharges to compensate.
Restaurant bill for 2 yesterday was $350… It’s easily achievable too if you aren’t careful, and no single item seems that expensive until you add it all up.
That’s more than our monthly grocery budget for two…
Must be nice. Our monthly grocery budget for two at the discount grocery store is $600
Must be nice to be able to spend $600 on groceries…
Nicer than starving to death that’s for sure
That could be a feral colony of lepers. After taxes and charges, my paramour and I often end up paying an arm and a leg for food delivery in antiquity
I had this happen to me. The GrubHub driver parked on the curb around the corner in front of my neighbors house. Proceeds to take a photo of their house from the car as “delivery confirmation” and then literally peeled out taking off with my food when she saw me walk outside. I got lucky though, GrubHub refunded the order.
I often wonder. What happens if the uber eats guy drives up to your house, puts down the bag, takes a photo, picks the bag back up, and leaves with it?
This happens all the time. For the customer, they’ll get a refund if it’s the first time it’s happened to them, but if it keeps happening then they’ll likely be denied refunds after a while, as support will assume the customer is lying to get free food (unless they submit doorbell cam footage, which they often do). For the driver, nothing will happen to them, but if customers keep reporting their food as stolen then eventually the driver will be removed from the platform, as support will assume the driver is stealing.
I’m REALLY surprised that story hasn’t already ended in a class action or some shit. I mean I charge back literally everything even slightly not as advertised and I’ve been banned on zero platforms other than reddit, but that was for pointing out the admin team commiserates actively with child sex slave traffickers.
Reddit will permabanned you for NOT being verifiably evil.
I got permabanned after saying apple isn’t great for privacy (on r/privacy)
It’s what the other commenter said. Generally if you’re a good customer they refund you no questions asked.
I actually had a food delivery guy drop off my food but steal a package from my porch. Even with the footage, you should have seen how fast they clammed up.
So food theft, no problem. Other theft “get a subpoena”.
I rarely have issues with deliveries, but the odd times I have had issues I’ve been refunded in full to my card and received coupons for my troubles. No questions asked.
Most of my issues have been with the restaurants themselves. I have a very specific yet easily avoidable food allergy. So when I find said ingredient liberally sprinkled on top of my food for decoration, I know the restaurant simply didn’t read my order.
As typical with social media comments, half of them aren’t even concerned about the driver blatantly stealing food. It’s about attacking the person using the service without knowing the details. And I don’t think anyone brought up how shitty the drivers gets paid (the ones who actually do the job right).
I know the response - then get another job. That’s silently approving the company’s methodology, nice.
Your very own MH370
As a past door dash driver, tips should be upfront and unchangeable. It’s ridiculous how many times we’re get a big order and then never tipped, which ended up to be like 6$/h
It’s on the company to pay you properly.
Heavily agree!
But in the USA they don’t, so that’s why we don’t live there anymore and why we don’t do that kind of work anymore either
The shop is just two street corners away, move your ass there and pay for it yourself
“Two street corners”: https://www.google.com/maps/dir/Pita+Stop,+202+Joliet+St,+Dyer,+IN+46311/2600-2798+Squire+Ct,+Dyer,+IN+46311/
You underestimate american suburban development. Yeah, that’s a 45 minute walk, each way.
Yes, it seemed smaller in the map the meme showed. However it is around 6 min by car, I wouldn’t make someone drive that distance for my convenience.
You can’t make someone drive any distance for your convenience. That driver signed up for UberEats, made themselves available for deliveries that day, and then chose to take that particular order.
There are also people who have limited mobility. If it’s 2 street corners away, whats keeping the driver which gets paid from making the delivery instead of fucking off to the other end of town?
Or sick, or busy as hell at home and unable to leave.
but I am le tired
Well, have a nap! ZEN FIRE ZE MISSILES!!
I am le tired too. It gets so hot here, I don’t want to go outside.
